Measurement

Any sales and customer service experience initiative must:

  • Support the changing needs of the business and integrate with events underway
  • Be designed to achieve measureable, sustainable and significant change
  • Be transferable to internal resources to build an ongoing and robust coaching program

Since you can only manage what you measure, it's vital to understand what students and coaches are doing and experiencing at every stage of the implementation

To do this, we automatically track and measure a wide range of behavioural variables and results that can be translated into a realistic Return on Investment (ROI).

Our approach to measurement is also designed to augment what you already have in place, delivering the option of incorporating some or all of the integrated measurement elements into your employee reviews.

Increase call back rates, meetings booked, credibility, reasons to buy by identifying customer needs and product benefits and service benefits.

 

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