› What Are We Solving?
The ideal customer experience has been studied, documented, planned and processed for many years – we know 'what’ the customer experience needs to be, but as sales and service professionals, many of us struggle with 'how’ to create it.
The PowerLearn™ Focus
We change behaviors that increase effectiveness at every stage of the sales process and service interaction. We encourage sales and service employees to make every conversation count – whether it is a referral or a sale – and differentiate the customer experience in the process.
Introducing a process that adapts to the scenarios each and every frontline employee faces on a daily basis, we provide a repeatable process and the necessary skills to deliver immediate results.
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- Employees learn how to:
- Move a price/contract question or complaint past the initial client request
- Replace product-driven conversations with ones that address customer needs
- Managers/coaches become proficient at ensuring that the skills are well entrenched
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- Employees learn how to:
- Take control of customer conversations to make them more productive for both the company and the customer
- Master Question Based Selling skills
- Uncover and use information to direct a sales/service conversation
- Engage in conversations that result in a mutually beneficial outcome
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Employing a process that adapts to the scenarios each and every frontline employee faces on a daily basis, we provide a repeatable process and the necessary skills to deliver immediate results
In essence, we change behaviours that increase effectiveness at every stage of the sales process. We encourage sales and service employees to make every conversation count – whether it is a referral or a sale – and differentiate the customer experience in the process.